Customer service:

As a cashier, merchandiser, packer, team leader, store manager and all other departments in the store. What do you see when the doors open in the morning and the customers start walking in?.
Do you see somebody who thinks he or she is better than you,  do you see somebody who is coming to complain, do you see a person who is coming to show off?
Do you see a person who is living large, who wants to treat you like her maid or garden boy?
Do you see a Black, Coloured, Indian or a white person?
Is your service based on the dress code, hair style, famous TV personality or sports person, municipal worker?

To be a front of house is a privilege position ever, you will never know who you serving until you render excellent service or very poor service.
You have an opportunity to sell yourself to a big firm HR person who is coming to buy lunch, have a breakfast meeting or buy an out fit for herself.
You have a opportunity to serve breakfast, lunch or dinner to a company CEO.
You have an opportunity to ring a soft drink for a manager who is desperately looking to hire people.
You can be talking to a foreign citizen who is looking for a local business partner.
You could be talking to a young casting director looking for new faces for TV.
Take good care of that position and customers.God has put you there for a Divine appointment with the person who has what you need.
"Customer Service is not a department, it's an attitude" Zig Ziglar.
1. Put on your smile and a positive attitude, be neat and tidy your work space.
2. Always greet customers with a smile and ask if they have their grocery bags or they need one.
2. No two people are the same, don't expect me to be rude like the customer you just served.
3. Be at work and show up, mind, body and soul, and no one will spoil your day.
4. You current customer is your first priority, let your colleagues and everybody know.
5. Concentrate on your customer not your fellow packer.
6. Know your customer, know when to make a conversation and when not to do so.
7. Keep eye contact when confirming something with your customer.
8. Cash change, card and pen should be given on customers hand not slide it on the counter as if you avoiding contact with a dirty or sick person.
9. Advise a customer about a special he or she missed out on.
10. Thank your customer for doing business with you and ask them to call again...TBC
QB Mthethwa